These are our Terms and Conditions for trading through this website. They are by necessity comprehensive to ensure that you are fully protected.

Island Focus is the shopfront of Sue Anderson, trading as Island Focus. In order to comply with the European Union (EU) Directive on Distance Selling, the following Terms & Conditions must be agreed to before your order can be processed.

Rights | Guarantee | Cancellation | Payment | Returns | Refunds

Delivery | Retention | Charges | Insurance | Taxes | VAT

Confirmation | Support | Privacy | Substitutes | Multiples

Unforseen | Corporate | Complaints

1) Statutory Rights: Your statutory rights are not affected by any clause in these Terms and Conditions or elsewhere in the Island Focus website

2) Guarantee of Quality: Island Focus guarantees that all products contained in our goods are of the highest quality, meet current EU legislation standards, and that the products meet the required standards for the purpose they were intended.

3) Cancellation Policy: You have the right to cancel your order for any reason within 7 working days from the day after receiving delivery of your order but must contact Island Focus by telephone (07799 693619) or email (info@sue-anderson.com) to inform us of your decision. Under such circumstances you will be required to pay for first class return postage and this will be deducted from any refund due to you. This will be the only deduction made and the balance will be returned to you within 30 days from cancellation.

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4) Payment Options: Island Focus accepts payments by cheque and credit card by fax or telephone.

5) Returns Procedure: Island Focus makes every effort to ensure goods arrive in perfect condition. However, in the unlikely event of a product not being delivered within 14 days from the despatch date (Saturdays and Sundays not included) customers should advise by e-mail. Island Focus will make every effort to locate the goods, and if necessary, send a replacement at our expense or provide a full refund. If goods arrive damaged in any way, customers should contact Island Focus within 7 days of receipt. This does not affect your statutory rights as a consumer.

6) Refunds: Refunds for valid claims will be made via the same method of payment as used to place order.

7) Delivery Methods & Times: Deliveries within the United Kingdom are made First Class Post , unless express delivery is requested. For more information about delivery time for the rest of the world see Shipping Information.

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8) Retention of Title: This remains with Island Focus until the goods are paid for in full.

9) Delivery Charges: These are automatically added to the cost of the goods as part of the process of submitting an order. Postage/delivery is charged at cost.

10) Insurance: Liability insurance is included.

11) Responsibility for Local Taxes & Duties: These are the responsibility of the shopper or recipient in the country of destination.

12) Application of Value Added Tax (VAT): VAT at standard rate is added to the displayed cost of the goods, where applicable (VAT number GB499 0245 15 ).

13) Order Confirmations: Upon submitting an order using our automated shopping basket system you will receive a 'result of your feedback form' as an e-mail. Please check that the details contained in this email are correct. If there are any mistakes in your order, please email us immediately. This e-mail is a copy of your order as sent and is neither an invoice not a formal acceptance of your order. All orders placed with us will be confirmed by an Order Confirmation e-mail that will show the despatch date , and where applicable, Parcel Force Tracking Number. A Despatch Note (or Invoice to trade customers) will follow by post. In the unlikely event of us being unable to fulfil an order placed (due to having sold out of an item or goods selected), we will advise you as soon as possible . If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment made.

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14) Customer Support and Order Inquiries: To follow up on the delivery of goods or for any inquiries contact:+44 (0)7799 693619 (standard call charges apply) by telephone during normal office hours ( 9am - 5pm GMT) or by email to info@sue-anderson.com.

15) Privacy and Data Protection: Island Focus collects any information given about you during the course of the ordering and registration process. We keep this information on record to assist our administration and for future marketing initiatives. We do not sell or pass to anyone information contained on customers, which remains confidential to the company. All data is collected lawfully and in accordance with the Data Protection Act 1998. We do not send out marketing material unless you consent by ticking the appropriate box during the ordering process. Any concerns over privacy may be addressed by email to info@sue-anderson.com.

16) Substitutions: Whilst every effort will be made to supply the items as specified, the contents of an order are subject to availability. Island Focus reserves the right to substitute items of similar or higher value, where appropriate, should the need arise. Under these cicumstances you have the option to accept or decline the substitute goods.

17) Multiple orders: For multiple orders please contact us separately by e-mail: info@sue-anderson.com.

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18) Unforeseen Circumstances: While every effort will be made to meet shoppers demands; cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Island Focus.

19) Terms and Conditions of submission and reproduction of pictures to business, corporate or other organisation or Agent(s).
In this agreement the terms a) Supplier, shall mean Sue Anderson, b) Picture, includes a photograph, transparency, negative, print, design, artwork, painting, montage, drawing, engraving, or any other item which may be offered for the purposes of reproduction, c) Reproduction includes any form of publication or copying of the whole or part of any picture, altered or not, whether by printing, photography, slide projection (whether or not to an audience), xerography, artists reference, artists illustration, layout or presentation, electronic or mechanical reproduction or storage by any other means;

Pictures are supplied on loan and no property or copyright in any picture shall pass to the Client whether on its submission or on the Suppliers grant of reproduction rights in respect thereof.

Reproduction rights if and when granted are strictly limited to the use, period of time and territory specified on the Suppliers subsequent invoice and unless otherwise agreed in writing relate to a single publication in a single size with text (if any) in one language only.

Risk in and responsibility for pictures passes to the Client from the time they are received until their safe return. The Client shall immediately inform the Supplier in writing of any known loss or misuse of, or damage to the pictures while in the Clients possession or that of any third party. If a picture is not returned the Supplier may in its sole discretion presume the picture(s) to be lost.

The Client shall be liable to pay compensation to the Supplier in respect of each picture lost or damaged. Payment of compensation does not give rise to any rights in any picture. The figures have been assessed by the Supplier and are a genuine pre-estimate of the loss which would be suffered if such a picture were to be lost or damaged. The compensation per picture shall be a minimum of £500 per lost or damaged picture plus any reasonable expenses incurred and VAT.

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20) Complaints: Any complaints should be made by telephone to +44 (0)7799 693619 (standard call charges apply) by telephone during normal office hours ( 9am - 5pm GMT) or by email to info@sue-anderson.com. We endeavour to respond to all complaints within 5 working days.

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